Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
At Nug and Penny, we are committed to protecting your privacy. We collect information such as your name, email, shipping address, and payment details to process your orders and provide customer support.
How We Use Your Information
• To fulfill and ship your orders.
• To communicate with you regarding your order.
• For legal reasons like tax record-keeping.
Information Sharing
We do not sell your personal data. We only share it when necessary, such as with delivery services or to comply with the law.
Data Retention
We keep your data only as long as needed to provide our services and comply with legal obligations.
Contact Us
For questions about your privacy, contact us through Etsy messaging.